Shipping and Payments

How much is shipping?

It depends. The cost will vary depending on: the number of items purchased; the combined weight of the items; the size of the box and the amount of packing; the amount of required insurance; and the destination.

We use the Canada Post rate estimator to determine shipping costs.

To use the calculator properly, you must enter:

  • the postal codes (or zip code) of both the sender and the recipient; our postal code is K7C 2W2;
  • the dimensions of the box; up to four average size bottles will fit inside a 12X9X9 inch box;
  • the estimated weight of the box; an average bottle weighs about a pound (or 454 grams); and
  • the amount of insurance, which costs $1.80 per hundred.

Important: When you request a rate quote using the Canada Post site, it will show you prices for the different levels of service. We always use the Regular Parcel cost, unless requested to do otherwise. Scroll down the page on the Canada Post site to see this option.

Is there a handling charge?

Not exactly. We charge for packing materials (boxes, bubble wrap, etc.). The standard charge for a smaller box (e.g. 12 x 9 x 9 inch) is $5. Larger boxes are usually $10 - $15.

What is covered by insurance?

Insurance covers only loss and NOT damage. We pack items very carefully.

Important: The buyer assumes the full risk for items damaged in shipping.

How do I find out what I owe? How do I get my invoice?

If we have an e-mail address for you, we send an electronic invoice. If you do not use e-mail, we mail you a paper copy.

How long does it take to get an invoice?

Invoices are usually sent within 48 hours of the closing of an auction.

What are my options for payment?

You have four options for payment: personal cheque, money-order, E-Transfer, or Paypal.

Personal Cheques

  • Make your cheque payable to Scott Wallace.
  • Maple Leaf Auctions reserves the right to hold purchased items until personal cheques have cleared.

Money Orders

  • Money orders should be made payable to Scott Wallace
  • If you are not a resident of Canada, you must use an International Money Order in Canadian Funds.

E-Transfers

  • To pay using an E-Transfer, you must bank online. It is easy to set up and costs only $1.50. If you are not familiar with E-Transfers, we are happy to explain how it works. We recommend this form of payment.

Paypal

  • Our address for Paypal payment is: publisavant@hotmail.com.
  • Important: If you choose to pay with Paypal, you will be charged an extra 3% to cover the Paypal fees.

How long after I pay do you ship?

We try and ship items within 48 hours of receiving payment. If you pay by personal cheque, we reserve the right to hold the item(s) until the cheque clears.

Can I pick up my purchase(s)?

Yes.

Will you deliver my purchase(s)?

A delivery is sometimes possible if we are attending a show or otherwise travelling in your area, but we cannot make a special trip.

Can I get a full refund?

Yes, but only if the following two conditions are met:

  • you notify us within 15 days of receiving the item that you want a refund;
  • AND
  • the item was not described accurately in the listing.*

* We do our best to describe every lot fully and accurately, but we are not perfect. If the lot is damaged in a way that was not described, you can certainly return it. Likewise, if we missed a repair or the item turns out to be a reproduction.

When we make mistakes, we take responsibility. We will refund the full price, including shipping (both ways).

AUCTION 44 – FALL 2017

Opens Wednesday Nov 8
Closes Saturday Nov 18 at 6pm EST
Click here for full details.

Stoneware Redware Fruit Jars Miscellaneous